- Gruell brings over 20 years of experience in working with top luxury hotel chains
Kansas City, Missouri (October 4, 2022) – Airshare announced the hiring of Kate Gruell, former Vice President of Global Operations, Guest Experience at Marriott, as SVP of Experience.
The new addition represent Airshare’s continued dedication towards maintaining their exceptional level of customer service during a historic period of growth for the company. Gruell has spent her entire career in the hospitality industry, developing an expertise in enhancing the customer experience and optimizing programming, technology, design features, and brand loyalty for top luxury hotel chains including The Ritz-Carlton Hotel Company and Marriott International. In her most recent position at Marriott, Gruell designed and executed customer experience initiatives for more than 7,000 hotels worldwide across multiple brands. She fills a newly created role at Airshare, responsible for overseeing all aspects of the customer journey for their fractional, whole aircraft management and charter customers. She will also assist in evolving and promoting Airshare’s family-oriented culture to attract and retain the best talent in private aviation. Gruell will report to CMO Andy Tretiak.
“I am thrilled to join a company who shares the same passion for creating outstanding customer experiences as I do,” said Gruell. “I believe each touchpoint during a customer’s journey with us should be special and meaningful. Airshare has tremendous potential to become even more synonymous with a best-in-class experience for customers, and to become even more well regarded as a great place to work.”
John Owen, President & CEO of Airshare, says the addition to the management team reflect the company’s focus on delivering the best customer experience in private aviation.
“Since our customer base has grown significantly in the last couple years, it’s critical that we be proactive in maintaining and advancing our industry-leading experience for customers in every solution we offer,” said Owen. “The addition of Kate to our team will ensure we go above and beyond the expectations of our customers when flying with us every day. Our ability to hire people of their caliber is exciting and demonstrates the bright future ahead of us at Airshare.”
At Airshare, we fit the way you fly. Founded in 2000 and headquartered in Lenexa, Kan., the private aviation company offers a full suite of solutions including whole aircraft management, fractional ownership, EMBARK jet cards and charter services. Airshare has received IS-BAO Stage 3 and ARGUS Platinum designations, meeting the highest international standards for safe flight operations. The company operates a fleet of super-midsize and light jets within their fractional and EMBARK programs, primarily serving customers across the central United States. Airshare provides whole aircraft management and charter services nationwide, while also providing comprehensive maintenance services for third-party aircraft.